Current Information and FAQ on Sierra and COVID-19

As a valuable partner to Sierra Forest Products we want to let you know that to date, during the global COVID-19 pandemic, our distribution operations continue to operate fully in all our markets under the classification of an essential supply chain provider. As governments continue to work towards flattening the curve, they are continuing to define essential services across the various States.

Woodworking Network has compiled a comprehensive list of up-to-date information and links to help you understand what it may mean to your business and we are sharing it here.

Q. Is Sierra considered exempt from the various “Stay-at-Home" orders? 

A. We have been designated as essential, delivering vital products in support of the construction industry. Therefore, we will be continuing to service our customers going forward in our normal course of business across the regions we serve. We will advise should there be any change to this in the future.

Q. Are our divisions still open to ship?
A. Yes be assured that our teams are fully at the ready to process phone and digital communications orders and all of our divisions are currently still taking orders and shipping materials out to our customers on a daily basis.

Q. What is Sierra doing to protect our customers? Or employees?
A. Please know that your health and that of your employees is foremost on our minds, as it is for our employees and their families. As a result, all our employees other than operations staff are working from home and have effectively been self-isolated since Monday March 16, 2020. We have also ceased “will call” pick-ups to avoid unplanned contact for our people. We have and will continue to observe all recommended COVID-19 protocols in our facilities as well as in the field. Our drivers have been instructed to call before any deliveries, not to enter your premises without invitation and permission, to maintain social distancing, and to use hand sanitizer before and after every delivery.

Q. Are our divisions still receiving new shipments of material?
A. Yes, we are taking deliveries, but please call ahead for further instructions on how we will manage the delivery process.

Q. How do I get in touch with a division to place an order?
A. All of our Sales Consultants are working and can be reached via mobile number or through their email. Our divisions can also be reached via:

Rochester sales_rochester@sierrafp.com  
Chicago sales_chicago@sierrafp.com  
Denver sales_denver@sierrafp.com  
Salt Lake City sales_saltlakecity@sierrafp.com  
St. George sales_stgeorge@sierrafp.com  
Coeur d’Alene sales_coeurdalene@sierrafp.com  
Seattle sales_seattle@sierrafp.com  
Portland sales_portland@sierrafp.com  
Los Angeles sales_losangeles@sierrafp.com 

Q. What are the hours of operation for our divisions?
A. Our divisions are open regular hours from 8am – 5pm. This is subject to change however, so please call ahead.

Q. How do customers get in touch with Accounts Receivable?
Our Credit and Collections Team are working remotely and are available to answer any customer account questions or concerns. All of our existing phone and emails remain unchanged. We can also be reached at ar@sierrafp.com

Q. How do suppliers get in touch with Accounts Payable?
A. Our Accounts Payable Team are working remotely and are available to answer any vendor account questions or concerns. Please reach us at accounts_payable@ucsforestgroup.com

Current Information and FAQ on Sierra and COVID-19

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